Senior Continuous Quality Improvement (CQI) Advisor

*Send CV and Cover Letter to Jeremy at jeo56@georgetown.edu with Subject Line “Senior CQI Advisor – Global 0044”*

Background

The Senior CQI Advisor will be working at large on a global project supporting five countries (number and names of countries to be confirmed at time of award) to strengthen the capabilities of host country governments and non-governmental organizations to plan, manage, and monitor sustainable programs and systems to respond to HIV, TB, and other diseases and conditions of public health concern. As countries reach HIV epidemic control, a key priority is sustaining low levels of HIV incidence while supporting greater country ownership and management, facilitating the transition of programs to local oversight, and strengthening financial, operational, technical, and programmatic controls.

Purpose of the Position
The Senior CQI Advisor will lead the application of improvement science methods for improving the quality of services and program interventions. This position will collaborate with the program and technical teams to drive continuous quality improvements through strategically selected and executed improvement initiatives for programmatic as well as clinical outcomes at patient and population levels. The position will train, coach, and mentor program personnel, facility staff, and other front-line service providers as appropriate in the application of CQI strategies to achieve desired improvements in program outcomes. In addition, the Advisor will support health care providers and health managers to transition QI from discrete improvement projects to routinized processes through the institutionalization of QI practice as a culture. Further, the Advisor will work with SI teams to develop metrics for monitoring the effectiveness of QI practice within facilities. S/He will report to the Principal Investigator.

Specific Responsibilities (included but not limited to)
In your role as Senior CQI Advisor you will:

  • Lead the conduct of a needs assessment for quality improvement and oversee its implementation
  • Provide oversight for technical assistance and guidance on quality improvement for a comprehensive clinical cascade including HIV testing, PMTCT, TB/HIV, care and treatment, and ART
  • Train and mentor program personnel and facility site multi-disciplinary teams to adopt CQI principles in the delivery of comprehensive HIV services
  • Support benchmarking, spread, and implementation of best practices
  • Lead data analysis, target re-calibration as part of remediation interventions following program performance assessment
  • Support adoption, spread, and implementation of CQI Guidelines developed at the national level
  • Maintain relationships with relevant stakeholders including CSOs, Ministries of Health, key populations, donors, and other key stakeholders as necessary
  • Perform any other duties that may be assigned

Qualifications

  • Master’s degree in Public Health or Epidemiology
  • 5 years of experience implementing Continuous Quality Improvement activities or programs in healthcare or related sectors/settings, especially HIV/AIDS quality improvement programming
  • At least 5 years of experience in mentorship, training, or coaching for process improvement

Experience & Skills

  • Experience working across different levels of country program implementation – national, sub-national, communities
  • Extensive familiarity with Quality/Process improvement tools and methodologies
  • Proven ability to establish strong working relationships with a variety of stakeholders including government representatives, non-profit associations, donors, media, academic and research institutes, and other stakeholders
  • Fluent in written and spoken English

Personal Qualities & Behavioral Competencies

  • Stakeholder centered mindset
  • Strong sense of introspection, self-awareness, and ability to foster positive working
    relationships and work collaboratively across the organization to optimize the client experience
  • Solutions-focused, open-minded, creative, and innovative whilst being extremely decisive, action and results-oriented
  • High adaptability and ability to endure failure, learn rapidly from it, get back on track, and meet targets
  • Socially and culturally respectful, aware, adaptable, and adept at finding acceptable and productive ways forward through complex constellations of stakeholders, interests, and agendas
  • Strong sense of maturity, discernment, and able to maintain confidentiality when required